The first principle of Rapport-based communication is to BE RESPONSIVE. To find rapport we must be responsive to a person’s in-the-moment interests and behaviours, joining in warmly with 100% of our attention. If we are not being responsive then we are not doing this practice.
Rapport-based Communication – Defining rapport
3C's of Rapport-based Communication
The purpose of the 3C’s is to provide practitioners with a clear practice for creating rapport that is based on Rosenthal’s three ingredients. By knowing the three ingredients and the 3C’s we can intentionally work for better rapport and offer more experiences of connection, communication and empathy to people who are at risk of social isolation.
What is social learning?
In social learning theory, learning is understood to be a chain of events involving people engaging with each other which leads to a change in something they care about. The most well known model of social learning is that of a ‘community of practice’, a term coined by Etienne Wenger and Jean Lave in the 1980’s in their research observing how traditional skills are taught and passed on in traditional West African societies.